Frequently Asked Questions
What is myBama?
MyBama is a new interactive website for University of Alabama students, faculty, and staff. MyBama provides access to e-mail, personal calendars, course information, campus news and more, all the time, from anywhere in the world. Best of all, you can tailor myBama to suit you.
How do I get to myBama?
What are my user name & password?
MyBama uses your Bama user name and password. If you are a current University of Alabama student, faculty, or staff member, and you cannot log in, use the Bama account reset tool. (This tool is also available from the myBama home page by clicking the "Forgot your password?" link.) If you cannot use this tool or are still unable to login to myBama, please contact the Help Desk at (205)348-HELP or Help.Desk@ua.edu.
Are my username & password secure?
Yes. The login page and form destination are passed securely using SSL.
Who can access myBama?
Current University of Alabama students, faculty, and staff can all access myBama. Alumni and retirees cannot.
What browsers are supported?
- Internet Explorer 5.5 SP2 and 6.0 SP1
- Mozilla 1.7
- Netscape 7.2
- Safari 1.1, 1.2
- Mozilla 1.7
- Netscape 7.1 (or 7.02 on OS 9)
Other browsers may work, but they have not been thoroughly tested, nor are they certified by our vendor.
Note for Netscape Users: In order to use the chat functionality of myBama, your Internet browser must be able to access and run a Java Virtual Machine (JVM). With Netscape browsers, the JVM is included during installation as part of the Java Runtime Environment (JRE). If your Netscape browser does not have a JRE installed or enabled, you will see a warning message when you first access myBama. If you click continue, you should be able to use all system functionality except chat. The first time you try to use chat without a JVM, you will be prompted to install a plugin. If you accept the plugin, a JVM will be installed and configured for your Netscape browser and you will no longer see the warning message when you try to access myBama.
Why does the myBama home page look strange in my browser?
Recent Dell laptops with high-resolution displays need to have a particular setting turned on in order for Internet Explorer to properly display images and Web sites. The laptops are shipped with that setting turned off. If you have a recent Dell laptop and you have noticed that images in Internet Explorer seem "fuzzy," download and run this registry file, then restart your computer.
Why do I get a message about pop-up windows?
The use of "pop-up" windows is required by the software that runs myBama. If you have pop-ups disabled in your browser or via a third party pop-up blocker (like the Google toolbar), this will interfere with your use of myBama. Disable the block, or customize it to not block pop-ups for http://mybama.ua.edu.
When I sign in to myBama, I get a message "Loading, please wait," but then I never get the myBama screen. Why?
For security purposes, myBama and many other Web applications require that you arrive at a particular page from a certain referring page. However, some "privacy" applications allow the referrer to be hidden. If this setting is turned on, myBama will not load.
A few of the common programs are:
- Norton Personal Firewall (part of Norton Internet Security)
- Zone Alarm: In the Privacy Settings, under Cookie Control, click Custom, then uncheck "Remove Private Header Information"
- Mozilla-based browsers: enter the address "about:config" and scroll to the preference named network.http.sendRefererHeader. Set it to 1 or 2.
- What is the timeout on a myBama session?
Your myBama session will timeout (or expire) after 15 minutes of nonactivity. You will be given a warning if your session is about to expire, and you can choose to remain logged in. At a later date, we hope to have a customized solution to extend individual timeouts.